Privacy policy
BOLDSTONE
This Privacy Policy explains how Boldstone Sculpture collects, uses and shares personal information when you visit boldstonesculpture.com, contact the studio or place an order.
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
Device information
Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels
Disclosure for a business purpose: shared with our processor Squarespace
Order information
Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
Purpose of collection: to provide products or services to you to fulfil our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Source of collection: collected from you.
Disclosure for a business purpose: shared with our processor Squarespace
Customer support information
Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
Purpose of collection: to provide customer support.
Source of collection: collected from you.
Disclosure for a business purpose: Shared with our processor Squarespace
Minors
The Site is not intended for individuals under the age of 16. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.
Sharing your Information
We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you, as described above. For example:
We use Squarespace to power our online store. You can read more about how Squarespace uses your Personal Information here: https://www.squarespace.com/privacy.
We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Marketing messages and Behavioural Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:
We use Squarespace Analytics, Google Analytics 4 and Google Merchant Center measurement to understand visits and interactions with the Site. The cookie choices below control optional analytics cookies. Google privacy information is available at https://policies.google.com/privacy; Squarespace privacy information is available at https://www.squarespace.com/privacy.
You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
With Advertising enabled, we use Meta and OpenAI pixels for advertising measurement and attribution. These services can receive website interaction information and measurement identifiers. Google Merchant Center measurement is also configured through a Google tag. The consent choices and advanced matching features are described below.
You may opt out of the automated collection of information by third-party ad networks for the purpose of delivering advertisements tailored to your interests, by visiting the consumer opt-out page for the Self-Regulatory Principles for Online Behavioural Advertising at www.aboutads.info/choices and edit or opt-out your Google Display Network ads’ preferences at www.google.com/ads/preferences.
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Cookie choices and measurement
Our cookie banner offers Accept all, Decline all and Manage cookies. You can change or withdraw your choices at any time using Cookie Preferences on the website. Necessary cookies support core website functions and remember your preferences. Payment-security cookies can also be used on product and checkout pages.
Performance and analytics cookies are used by Squarespace Analytics and Google measurement services. These cookies are enabled when you accept Performance and Analytics. When you decline or withdraw that choice, the Site removes its analytics cookies. Google may still receive cookieless measurement and consent signals while analytics cookies are declined.
Meta and OpenAI advertising measurement and their related tracking cookies are enabled when you accept Advertising. Withdrawing Advertising disables those measurements and removes the advertising cookie identifiers used by the Site. Google and Meta tag libraries may download before you make a choice; the OpenAI measurement SDK loads only after Advertising is accepted.
OpenAI automatic advanced matching is enabled. When Advertising is accepted, supported contact information can be detected, normalised and hashed in your browser for conversion matching; raw contact details are not sent through that feature. The Google Merchant Center tag is also configured for automatic user-provided-data collection, with advertising-related sharing controlled by the Google consent signals linked to your Advertising choice.
We measure email-link clicks and successful enquiry-form submissions in Google Analytics 4. An email-link click indicates contact interest and does not show that an email was sent. A telephone-link click, where a telephone link is available, does not show that a call connected. Newsletter subscriptions are separate from completed enquiries. Our contact-intent and enquiry events do not include the email address, phone number or enquiry message as event parameters.
The Site also uses Cloudflare for website delivery and security, Adobe Fonts for font resources, Google reCAPTCHA for form protection, and Stripe payment-security features. These functional requests, including fraud-prevention cookies, can occur when optional analytics or advertising is declined.
Private browsing is not a substitute for choosing your cookie preferences. Your browser also provides controls for blocking or deleting cookies.
Provider privacy information: Meta, OpenAI, Cloudflare, Adobe Fonts, Google and Stripe.
For more information on how to set your browser to control (delete or block) cookies, visit www.ico.org.uk
Optional analytics and advertising uses follow the choices described above. The provider controls linked below offer additional advertising-preference options.
We may use Facebook services to deliver advertising to you whilst you are online. This includes advertising on other platforms owned by Facebook, such as Instagram.
Please visit the various Facebook pages which allow you to learn more about Facebook ads and tracking technologies and to update your ad preference settings :
Please use the following link if you wish to opt out of remarketing pixels and technologies: https://optout.networkadvertising.org/?c=1
Using Personal Information
We use your personal Information to provide our services to you, which includes : offering products for sale, processing payments, shipping and fulfilment of your order, and keeping you up to date on new products, services, and offers.
Lawful basis
Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:
Your consent;
The performance of the contract between you and the Site;
Compliance with our legal obligations;
To protect your vital interests;
To perform a task carried out in the public interest;
For our legitimate interests, which do not override your fundamental rights and freedoms.
Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.
Automatic decision-making
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.
We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
Our processor Squarespace uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.
Services that include elements of automated decision-making include:
Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.
Your Rights
GDPR
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.
Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Squarespace’s Privacy Policy: https://www.squarespace.com/privacy.
If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.
About cookies and browser controls
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Use Cookie Preferences on this Site to control optional analytics and advertising. Your browser controls provide additional options for accepting, blocking or deleting cookies; consult your browser help for instructions. Browser cookie blocking alone is not a substitute for making your choices on the Site.
Your website choices control the optional measurement described above. Cookie blocking alone may still allow cookieless network requests and functional security requests. See the cookie choices and provider privacy information above for details.
Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Contact
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email protected] or by mail using the details provided below:
Boldstone c/o Boldstone Sculpture, Court Essington, Midford, Bath BA2 7BX, United Kingdom
Last updated: 15 October 2026
If you are not satisfied with our response to your complaint, you can contact the relevant data protection authority. In the United Kingdom, information about making a complaint to the Information Commissioner’s Office is available at https://ico.org.uk/make-a-complaint/.